What is conversation intelligence?

Conversation intelligence is AI-powered technology that analyzes sales calls and meetings to extract insights, identify patterns, and provide coaching recommendations. It helps sales teams understand what works in their conversations and replicate success across the team.

How does Resonaa's AI call coaching work?

Resonaa's AI analyzes your calls in real-time, identifying key moments, objections, and opportunities. It provides live coaching prompts during calls and generates detailed post-call analysis with actionable feedback to improve performance.

What is the difference between Resonaa and Gong?

Resonaa offers similar conversation intelligence features to Gong but with key differences: more affordable pricing, Arabic language support, real-time coaching during calls, and a 14-day free trial with no credit card required. Resonaa is ideal for teams that need multilingual support and budget-friendly options.

Can Resonaa transcribe calls in multiple languages?

Yes, Resonaa supports multiple languages including English and Arabic. Our AI accurately transcribes and analyzes conversations in both languages, making it ideal for teams in the Middle East and international businesses.

How long does it take to set up Resonaa?

Resonaa can be set up in under 10 minutes. Simply sign up, connect your phone system or meeting tools (Zoom, Google Meet, Teams), and start recording calls. No technical expertise required.

Is there a free trial for Resonaa?

Yes, Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. You can analyze unlimited calls during the trial period.

What integrations does Resonaa support?

Resonaa integrates with popular tools including Zoom, Google Meet, Microsoft Teams, WhatsApp, Slack, Salesforce, HubSpot, Zendesk, and more. We support both phone calls and video meetings.

How does conversation intelligence improve sales?

Conversation intelligence improves sales by: 1) Identifying what top performers do differently, 2) Providing real-time coaching to handle objections, 3) Automating call notes and follow-ups, 4) Tracking key metrics like talk-to-listen ratio, and 5) Enabling managers to coach at scale.

Is my call data secure with Resonaa?

Yes, Resonaa is built with enterprise-grade security. We use encryption for data in transit and at rest, comply with GDPR and data protection regulations, and never share your data with third parties. You own your data.

Who uses conversation intelligence software?

Conversation intelligence is used by sales teams, customer success managers, support teams, and marketing teams. Common roles include SDRs, Account Executives, Sales Managers, VP of Sales, and Customer Success Managers who want to improve call performance and customer interactions.

Developer

API

Upload audio and text at scale. Consistent APIs, background processing, and clear results.

Auth

Audio: API key • Sheet/Tickets: API key or signed-in session

Content Types

Audio: multipart/form-data • Sheet/Tickets: application/json

Processing

Background worker streams results incrementally

Quickstart

Four main paths to integrate with Resona.

Audio Upload

Send audio file via POST /api/add-calls or URL via POST /api/addcallurl
Store + duration detection happens automatically
Call queued for analysis; check Calls/Dashboard

Sheet Upload

Create job with schema: POST /api/resona/upload
Stream rows in batches; repeat
Finalize; track progress under Resonaa Sort

Ticket Upload

Send conversation text via POST /api/tickets/upload
Assign to agent; customer names auto-detected
Tickets queued for analysis; check Tickets page

Chat APIs

Choose endpoint: chatbot, calls, tickets, or reports
Send user message with context (agent/call/ticket ID)
Receive AI responses with conversation history

Audio Upload API

Upload audio files, auto-detect duration, and create call records.

POST /api/add-calls

Auth: form-data field api_key

Audio URL API

Download audio from URL, bypassing Vercel payload limits for large files.

POST /api/addcallurl

Auth: JSON field api_key

Sheet Upload API

Create a job, stream rows, and finalize for background processing.

POST /api/resona/upload

Auth: use API key or signed-in company session

Ticket Upload API

Create conversation tickets from text-based customer interactions.

POST /api/tickets/upload

Auth: use API key or signed-in company session

Chat APIs

Interactive chat with chatbots, calls, tickets, and report agents.

POST /api/*/chat

Auth: use API key or signed-in company session

Endpoint & Auth

Multipart form-data with API key.

POST /api/add-calls

api_key (string, required)
call (File, required) — MP3/WAV/M4A/WebM ≤100MB
customer_name (string, optional)
user_id (string, optional)

Examples

cURL

curl -X POST   -F api_key=YOUR_COMPANY_API_KEY   -F call=@/path/to/call.mp3   -F customer_name="Acme Corp"   https://your-domain.com/api/add-calls

Developer

API

Upload audio and text at scale. Consistent APIs, background processing, and clear results.

Auth

Audio: API key • Sheet/Tickets: API key or signed-in session

Content Types

Audio: multipart/form-data • Sheet/Tickets: application/json

Processing

Background worker streams results incrementally

Quickstart

Four main paths to integrate with Resona.

Audio Upload

Send audio file via POST /api/add-calls or URL via POST /api/addcallurl
Store + duration detection happens automatically
Call queued for analysis; check Calls/Dashboard

Sheet Upload

Create job with schema: POST /api/resona/upload
Stream rows in batches; repeat
Finalize; track progress under Resonaa Sort

Ticket Upload

Send conversation text via POST /api/tickets/upload
Assign to agent; customer names auto-detected
Tickets queued for analysis; check Tickets page

Chat APIs

Choose endpoint: chatbot, calls, tickets, or reports
Send user message with context (agent/call/ticket ID)
Receive AI responses with conversation history

Audio Upload API

Upload audio files, auto-detect duration, and create call records.

POST /api/add-calls

Auth: form-data field api_key

Audio URL API

Download audio from URL, bypassing Vercel payload limits for large files.

POST /api/addcallurl

Auth: JSON field api_key

Sheet Upload API

Create a job, stream rows, and finalize for background processing.

POST /api/resona/upload

Auth: use API key or signed-in company session

Ticket Upload API

Create conversation tickets from text-based customer interactions.

POST /api/tickets/upload

Auth: use API key or signed-in company session

Chat APIs

Interactive chat with chatbots, calls, tickets, and report agents.

POST /api/*/chat

Auth: use API key or signed-in company session

Endpoint & Auth

Multipart form-data with API key.

POST /api/add-calls

api_key (string, required)
call (File, required) — MP3/WAV/M4A/WebM ≤100MB
customer_name (string, optional)
user_id (string, optional)

Examples

cURL

curl -X POST   -F api_key=YOUR_COMPANY_API_KEY   -F call=@/path/to/call.mp3   -F customer_name="Acme Corp"   https://your-domain.com/api/add-calls