What is conversation intelligence?

Conversation intelligence is AI-powered technology that analyzes sales calls and meetings to extract insights, identify patterns, and provide coaching recommendations. It helps sales teams understand what works in their conversations and replicate success across the team.

How does Resonaa's AI call coaching work?

Resonaa's AI analyzes your calls in real-time, identifying key moments, objections, and opportunities. It provides live coaching prompts during calls and generates detailed post-call analysis with actionable feedback to improve performance.

What is the difference between Resonaa and Gong?

Resonaa offers similar conversation intelligence features to Gong but with key differences: more affordable pricing, Arabic language support, real-time coaching during calls, and a 14-day free trial with no credit card required. Resonaa is ideal for teams that need multilingual support and budget-friendly options.

Can Resonaa transcribe calls in multiple languages?

Yes, Resonaa supports multiple languages including English and Arabic. Our AI accurately transcribes and analyzes conversations in both languages, making it ideal for teams in the Middle East and international businesses.

How long does it take to set up Resonaa?

Resonaa can be set up in under 10 minutes. Simply sign up, connect your phone system or meeting tools (Zoom, Google Meet, Teams), and start recording calls. No technical expertise required.

Is there a free trial for Resonaa?

Yes, Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. You can analyze unlimited calls during the trial period.

What integrations does Resonaa support?

Resonaa integrates with popular tools including Zoom, Google Meet, Microsoft Teams, WhatsApp, Slack, Salesforce, HubSpot, Zendesk, and more. We support both phone calls and video meetings.

How does conversation intelligence improve sales?

Conversation intelligence improves sales by: 1) Identifying what top performers do differently, 2) Providing real-time coaching to handle objections, 3) Automating call notes and follow-ups, 4) Tracking key metrics like talk-to-listen ratio, and 5) Enabling managers to coach at scale.

Is my call data secure with Resonaa?

Yes, Resonaa is built with enterprise-grade security. We use encryption for data in transit and at rest, comply with GDPR and data protection regulations, and never share your data with third parties. You own your data.

Who uses conversation intelligence software?

Conversation intelligence is used by sales teams, customer success managers, support teams, and marketing teams. Common roles include SDRs, Account Executives, Sales Managers, VP of Sales, and Customer Success Managers who want to improve call performance and customer interactions.

What languages does it support?

Resonaa Calls supports Arabic and English transcription with automatic language detection. It handles mixed-language calls and provides coaching in your preferred language.

How does performance scoring work?

You define your performance criteria (e.g., "Asked discovery questions", "Handled objections professionally"). The AI evaluates each call against these criteria and provides met/not met scores with detailed explanations.

Does it integrate with my CRM?

Yes! Resonaa Calls automatically syncs call data, summaries, and insights to your CRM. Customer concerns, needs, and follow-up items are captured automatically.

Product

Resonaa Calls
AI Analysis for Every Call

Automatic transcription, sentiment analysis, performance scoring, objection tracking, and personalized AI coaching - for every call.

100%

Call Coverage

35%

More Closes

AR/EN

Transcription

Transcription(Arabic/English)

Sentiment(Pos/Neg/Neutral)

Summary(2-5 sentences)

Topics(Auto-detected)

Scoring(Custom criteria)

Objections(Tracked & analyzed)

Needs(Customer needs)

Coaching(Personalized AI)

Features

Complete Analysis for Every Call

From transcription to coaching - everything automated.

Agent:Hello, how can I help you today?

Customer:I want to ask about pricing...

Agent:Sure, let me explain...

Smart Multi-Language Transcription

Accurate Arabic/English transcription with automatic speaker labels.

Positive

Neutral

Negative

Sentiment Analysis

Know customer sentiment - positive, negative, or neutral - automatically.

Discovery Questions

Objection Handling

Clear Closing

Custom Performance Scoring

Define your criteria and AI scores every call with detailed explanations.

AI Coaching

Great rapport building! To improve: try asking more open-ended questions to understand customer needs deeper...

Personalized AI Coaching

Detailed coaching after every call with personalized improvement recommendations.

Objections

"Price is too high"

"Need more time"

Needs

API Integration

Arabic Support

Concerns

Data Security

Implementation Time

Track Objections, Needs & Concerns

Automatic extraction of every objection, need, and concern from the call.

How It Works

From Recording to Coaching in Seconds

Record or Upload

Record live or upload audio file

AI Transcribes

Instant Arabic/English transcription

Full Analysis

Sentiment, topics, objections, scoring

Custom Coaching

Personalized improvement tips

Full Customization

You Define - AI Executes

Customize every aspect of analysis to fit your business exactly.

Objections

Define your business-specific objections

Concerns

Customer concerns to track

Needs

Customer needs important to you

Products

Your products/services list

Performance

Agent evaluation criteria

Expertise

Team skills evaluation

Summary

Custom summary format

Statuses

Custom acceptance statuses

More Features

Everything You Need

Auto Summary

2-5 sentences

Topic Detection

Automatic

Expertise Scoring

Team skills

Key Insights

Extracted

Recommendations

Actionable

Acceptance Status

Tracked

CRM Integration

Auto-sync

Fast Analysis

Seconds

FAQ

Frequently Asked Questions

Resonaa Calls is an AI-powered call analysis platform that automatically transcribes, analyzes, and provides coaching for every sales and support call. It extracts sentiment, topics, objections, customer needs, and generates personalized coaching recommendations.

Ready to Analyze Your Calls?

Start analyzing and improving your calls today.

14-day free trial

No credit card

Arabic + English

Resonaa CallsAI Analysis for Every Call

Complete Analysis for Every Call

Smart Multi-Language Transcription

Sentiment Analysis

Custom Performance Scoring

Personalized AI Coaching

Track Objections, Needs & Concerns

From Recording to Coaching in Seconds

Record or Upload

AI Transcribes

Full Analysis

Custom Coaching

You Define - AI Executes

Objections

Concerns

Needs

Products

Performance

Expertise

Summary

Statuses

Everything You Need

Auto Summary

Topic Detection

Expertise Scoring

Key Insights

Recommendations

Acceptance Status

CRM Integration

Fast Analysis

Frequently Asked Questions

Ready to Analyze Your Calls?

Resonaa Calls
AI Analysis for Every Call