What is conversation intelligence?

Conversation intelligence is AI-powered technology that analyzes sales calls and meetings to extract insights, identify patterns, and provide coaching recommendations. It helps sales teams understand what works in their conversations and replicate success across the team.

How does Resonaa's AI call coaching work?

Resonaa's AI analyzes your calls in real-time, identifying key moments, objections, and opportunities. It provides live coaching prompts during calls and generates detailed post-call analysis with actionable feedback to improve performance.

What is the difference between Resonaa and Gong?

Resonaa offers similar conversation intelligence features to Gong but with key differences: more affordable pricing, Arabic language support, real-time coaching during calls, and a 14-day free trial with no credit card required. Resonaa is ideal for teams that need multilingual support and budget-friendly options.

Can Resonaa transcribe calls in multiple languages?

Yes, Resonaa supports multiple languages including English and Arabic. Our AI accurately transcribes and analyzes conversations in both languages, making it ideal for teams in the Middle East and international businesses.

How long does it take to set up Resonaa?

Resonaa can be set up in under 10 minutes. Simply sign up, connect your phone system or meeting tools (Zoom, Google Meet, Teams), and start recording calls. No technical expertise required.

Is there a free trial for Resonaa?

Yes, Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. You can analyze unlimited calls during the trial period.

What integrations does Resonaa support?

Resonaa integrates with popular tools including Zoom, Google Meet, Microsoft Teams, WhatsApp, Slack, Salesforce, HubSpot, Zendesk, and more. We support both phone calls and video meetings.

How does conversation intelligence improve sales?

Conversation intelligence improves sales by: 1) Identifying what top performers do differently, 2) Providing real-time coaching to handle objections, 3) Automating call notes and follow-ups, 4) Tracking key metrics like talk-to-listen ratio, and 5) Enabling managers to coach at scale.

Is my call data secure with Resonaa?

Yes, Resonaa is built with enterprise-grade security. We use encryption for data in transit and at rest, comply with GDPR and data protection regulations, and never share your data with third parties. You own your data.

Who uses conversation intelligence software?

Conversation intelligence is used by sales teams, customer success managers, support teams, and marketing teams. Common roles include SDRs, Account Executives, Sales Managers, VP of Sales, and Customer Success Managers who want to improve call performance and customer interactions.

How does AI categorization work?

You define your categories (e.g., Sales Inquiry, Support Issue, Billing Question). Resonaa Sort analyzes the conversation content and automatically assigns the right categories - no keyword matching, real semantic understanding.

Can I create custom categories?

Yes! You can create unlimited custom categories tailored to your business. Single-label or multi-label, binary flags or confidence scores.

What can I categorize?

Resonaa Sort works with phone calls, video meetings, support tickets, emails, chat conversations, and any text-based customer communication.

Product

Resonaa Sort
AI Conversation Classification

Automatically categorize calls, tickets, and conversations into custom categories. No manual sorting, no keywords - real semantic understanding.

Zero

Manual Sorting

95%

Accuracy

∞

Custom Categories

How It Works

From Messy Conversations to Organized Insights

Calls

Chats

Tickets

Emails

AI Analysis

Semantic Understanding

Intent Detection

Multi-label Classification

Output: Custom Categories

Sales Inquiry234

Support Issue189

Billing Question156

Feature Request98

Complaint67

Features

Powerful Classification, Easy to Use

Create your custom categories, AI does the rest.

Sales

Support

Billing

Requests

+ Add Category

Unlimited Custom Categories

Create categories that fit your business exactly. No limits.

Conversation #1284

✓ Sales✓ Pricing✓ Competitor

Multi-Label Classification

One conversation can belong to multiple categories at once.

Sales

92%

Support

15%

Billing

78%

Confidence Scores

Know how confident the AI is in each classification.

10,000+

conversations in minutes

Batch Processing

Categorize thousands of conversations in one batch.

Use Cases

Categorize Anything

Ticket Triage

Auto-categorize tickets by type, priority, and product area

Call Classification

Classify calls by intent: sales, support, complaints

Category Analytics

Track category distribution and trends over time

FAQ

Frequently Asked Questions

Resonaa Sort is an AI-powered categorization system that automatically classifies calls, tickets, and conversations into custom categories based on content, intent, and topic - no keyword matching, real semantic understanding.

Ready for Automatic Classification?

Start classifying your conversations with AI today.

14-day free trial

No credit card

Unlimited categories

Resonaa SortAI Conversation Classification