What is conversation intelligence?

Conversation intelligence is AI-powered technology that analyzes sales calls and meetings to extract insights, identify patterns, and provide coaching recommendations. It helps sales teams understand what works in their conversations and replicate success across the team.

How does Resonaa's AI call coaching work?

Resonaa's AI analyzes your calls in real-time, identifying key moments, objections, and opportunities. It provides live coaching prompts during calls and generates detailed post-call analysis with actionable feedback to improve performance.

What is the difference between Resonaa and Gong?

Resonaa offers similar conversation intelligence features to Gong but with key differences: more affordable pricing, Arabic language support, real-time coaching during calls, and a 14-day free trial with no credit card required. Resonaa is ideal for teams that need multilingual support and budget-friendly options.

Can Resonaa transcribe calls in multiple languages?

Yes, Resonaa supports multiple languages including English and Arabic. Our AI accurately transcribes and analyzes conversations in both languages, making it ideal for teams in the Middle East and international businesses.

How long does it take to set up Resonaa?

Resonaa can be set up in under 10 minutes. Simply sign up, connect your phone system or meeting tools (Zoom, Google Meet, Teams), and start recording calls. No technical expertise required.

Is there a free trial for Resonaa?

Yes, Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. You can analyze unlimited calls during the trial period.

What integrations does Resonaa support?

Resonaa integrates with popular tools including Zoom, Google Meet, Microsoft Teams, WhatsApp, Slack, Salesforce, HubSpot, Zendesk, and more. We support both phone calls and video meetings.

How does conversation intelligence improve sales?

Conversation intelligence improves sales by: 1) Identifying what top performers do differently, 2) Providing real-time coaching to handle objections, 3) Automating call notes and follow-ups, 4) Tracking key metrics like talk-to-listen ratio, and 5) Enabling managers to coach at scale.

Is my call data secure with Resonaa?

Yes, Resonaa is built with enterprise-grade security. We use encryption for data in transit and at rest, comply with GDPR and data protection regulations, and never share your data with third parties. You own your data.

Who uses conversation intelligence software?

Conversation intelligence is used by sales teams, customer success managers, support teams, and marketing teams. Common roles include SDRs, Account Executives, Sales Managers, VP of Sales, and Customer Success Managers who want to improve call performance and customer interactions.

Can I customize the analysis categories?

Yes! You can fully customize objections, concerns, needs, products, performance criteria, expertise criteria, acceptance statuses, summary format, and SLA targets. The AI uses YOUR definitions for analysis.

Does it support WhatsApp tickets?

Yes! Resonaa Tickets integrates with WhatsApp and supports multi-format conversations including JSON and text formats with automatic timestamp parsing.

How does SLA tracking work?

Configure working hours, weekend hours, and response time targets. The AI automatically calculates SLA compliance based on conversation timestamps and your business hours configuration.

Product

Resonaa Tickets
AI Analysis for Every Ticket

Sentiment analysis, SLA tracking, custom categories, performance scoring, and actionable insights - fully customizable to your business.

100%

Customizable

SLA

Auto Tracking

Integrated

Sentiment(Pos/Neg/Neutral)

Summary(Customizable)

Topics(Auto-detected)

SLA(Auto-tracked)

Objections(Custom)

Needs(Custom)

Concerns(Custom)

Scoring(Custom)

Integrations

Connect Your Ticketing System

Seamless integration with all popular ticketing systems and CRMs.

Zendesk

Freshdesk

Intercom

HubSpot

Salesforce

Zoho

ServiceNow

Jira

Helpscout

Kayako

LiveAgent

Auto Sync

Auto-import tickets from any system

Real-time Analysis

Instant analysis when ticket arrives

Sync Results Back

Push insights and tags back to source

Full Customization

You Define - AI Executes

Customize every aspect of analysis to fit your business exactly. AI uses YOUR definitions.

Objections

Define your business-specific objections list

Concerns

Define customer concerns you want to track

Needs

Define customer needs important to your business

Products

Your products/services list for tracking

Performance Criteria

Custom agent evaluation criteria

Expertise Criteria

Team skills evaluation

Acceptance Statuses

Custom ticket statuses

Summary Format

How you want tickets summarized

Customization Example

Your Objections

"Price too high"

"Need time to think"

"Contract too long"

Your Needs

"API Integration"

"Arabic Support"

"Custom Reports"

Your Criteria

"Professional greeting"

"Problem resolution"

"Clear follow-up"

Features

Complete Analysis for Every Ticket

From receipt to evaluation - everything automated and customized.

23m

Within Target (60m)

Automatic SLA Tracking

Configure working hours and response targets - tracked automatically.

Positive

Neutral

Negative

Sentiment Analysis

Know customer sentiment automatically from every conversation.

Professional Greeting

Problem Resolved

Clear Follow-up

Custom Performance Scoring

Define your criteria and AI scores every ticket with explanations.

Connected & Synced

WhatsApp Integration

Import and analyze WhatsApp conversations automatically.

Key Insights

Recurring delivery complaints

Tracking feature request

Recommendations

Improve delivery time

Add tracking notifications

Topics

Delivery

Technical Support

Automatic Insights & Recommendations

Automatic extraction of key insights and actionable recommendations from every ticket.

How It Works

From Ticket to Insight in Seconds

Customize Analysis

Define objections, needs, criteria

Import Tickets

WhatsApp, chat, or text

AI Analysis

Instant analysis using YOUR definitions

Insights & Reports

Dashboards and recommendations

FAQ

Frequently Asked Questions

Resonaa Tickets is an AI-powered ticket analysis platform that automatically analyzes support tickets to extract sentiment, track SLA, identify customer needs and objections, and provide actionable insights - all fully customizable to your business.

Ready to Analyze Your Tickets?

Start analyzing your tickets with AI - fully customized to your business.

14-day free trial

Full customization

WhatsApp included

Resonaa TicketsAI Analysis for Every Ticket